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How tati99 Protects Your Account and Data

When you open an account with us, we handle your personal information, payment details and withdrawal requests within Indonesia's regulatory framework.

Account verification on signupEncrypted payment and personal dataWithdrawal verification before payout

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Terms That Apply to Your Account

tati99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with tati99 is personal, non-transferable, and belongs to you alone. When you register, you confirm you meet the legal age requirement where local law permits. Deposits and withdrawals depend on local law and the payment method you choose — DANA, OVO, GoPay and QRIS

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transfers are processed according to each service's own terms. We verify your identity when you first register and again when you request a withdrawal above standard thresholds. Account suspension may occur if we detect fraud, misuse, or breach of our terms. Your account data is retained
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for the duration of your membership and for a period after closure where local law requires it. All gameplay records, transaction history and communication logs are stored securely on our servers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT CHANNELS

How to Reach Our Legal and Account Team

We handle account disputes, withdrawal delays, and legal questions through multiple channels so you can reach us the way that suits you. Our support team operates seven days a week to address identity verification holds, payment processing issues, and account access concerns. You can also request documentation of your account terms or dispute history at any time.

Team online

Live Chat Support

Available 24/7 inside your account dashboard. Ask about account suspension, withdrawal hold, or identity verification steps. Response time under 2 minutes.

Email Escalation

Send formal requests to our legal support inbox for account closure, data subject access, or withdrawal disputes. We respond within 24 business hours.

In-App Help Center

Browse articles about account terms, payment rules for DANA, OVO, GoPay and QRIS, and dispute resolution steps. Searchable by topic.

DATA AND SECURITY

How We Handle Your Information

Security is built into every step of your tati99 account. When you register in Surabaya or anywhere in Indonesia, your personal data is encrypted end-to-end.

Data Encryption

All personal information, payment details and withdrawal addresses are encrypted in transit and at rest using industry-standard protocols.

Cookie and Tracking

We use cookies to keep you logged in and to detect fraudulent login attempts. You can disable non-essential cookies in your account settings at any time.

Account Access Control

Login attempts are rate-limited after three failed tries. You can enable two-factor authentication in your account security tab.

Data Retention Period

Account data is kept for the life of your membership plus five years post-closure where local law requires. Dispute records are retained for seven years.

Payment Processor Terms

DANA, OVO, GoPay and QRIS process your transfers under their own privacy policies. We do not control their data handling beyond our contractual obligations.

Data Subject Requests

You can request a copy of all your personal data, or ask us to delete non-essential information, by contacting our legal support team via email.

Legal and Account Policies Explained

These are the questions we hear most often about account rules, data, payment terms and what happens if something goes wrong.

No. Each person can hold only one active account. If we detect duplicate accounts linked to the same identity or device, all linked accounts are closed and pending withdrawals are held pending investigation. This protects fair play and prevents fraud.

Your account closure request is processed within 24 hours. Remaining balance is withdrawn to your registered payment method within three business days. Your personal data is retained according to local law. You can reopen an account after 14 days.

Your deposit balance and withdrawal requests are maintained on secure, backed-up servers. Deposits depend on local law. In the event of platform disruption, we maintain transaction records and can verify your balance. Contact our support team for assistance.

Withdrawals above Rp 5,000,000 require identity verification. Upload a photo of your national ID and a recent utility bill showing your current address. Our verification team processes this within 2–4 hours during business days.

Yes. Contact our support team within 30 days of the transaction with details. We review your account history, game logs and payment records. Most disputes are resolved within 5 business days. Email escalation is available for formal disputes.

Our legal support team is available 24/7 via live chat, or email for formal requests. You can also request a full copy of our terms and conditions in English or local language from the help center.

Payment card numbers, bank account details and OVO, GoPay, DANA and QRIS identifiers are not stored after the transaction completes. We retain a secure reference token for withdrawal matching and dispute resolution only.

How tati99 Protects Your Account and Data

How to Reach Our Legal and Account Team

Live Chat Support

Email Escalation

In-App Help Center

How We Handle Your Information

Data Encryption

Cookie and Tracking

Account Access Control

Data Retention Period

Payment Processor Terms

Data Subject Requests

Legal and Account Policies Explained

01 Can I have more than one account with tati99?

02 What happens if I request to close my account?

03 Are my deposits protected if tati99 goes offline?

04 How do I verify my identity for large withdrawals?

05 Can I dispute a withdrawal or game transaction?

06 Who can I contact if I have concerns about the account terms?

07 What does tati99 do with my payment data after a transaction?

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