Reference

Privacy Policy – What We Collect and Why

We keep your account details, payment information and gameplay history secure on tati99.

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tati99 Privacy Policy – What We Collect and Why
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you have questions about how we handle your data or want to request access to your information, our support team in Surabaya operates seven days a week. You can submit a data-access request through your account settings or email our privacy team directly. We respond to all requests within 10 business days and can arrange a call if you need to discuss something sensitive.

Team online

Live Chat Support

Available daily 08:00–23:00 WIB. Click the chat icon in your account to ask questions about data privacy, account security or how we store your payment details.

Email Privacy Requests

Send your data-access request to [email protected] with your username and phone number on file. We'll confirm receipt within 24 hours and deliver your information within 10 business days.

Account Settings Panel

Log in and go to Settings → Privacy & Data. View what we hold on you, download your account history, or request deletion of your profile once all balances are settled.

SECURITY MEASURES

How We Protect Your Information

tati99 uses SSL encryption for all data in transit and at rest, so your login credentials, payment details and account balance are never exposed.

Encryption Standard

All logins, deposits and withdrawals travel over SSL 256-bit encryption. Your DANA, OVO, GoPay and QRIS data is stored in a tokenised vault separate from your profile.

Fraud Prevention

We monitor every transaction for anomalies — unusual device logins, atypical stake patterns or geographic red flags. Flagged activity triggers a security hold until you verify via email or SMS.

Access Control

Only authorised staff can view your full account data, and only when handling your support ticket or processing a withdrawal. All access is logged and audited monthly.

Data Retention

We keep your account records for seven years post-closure to satisfy tax and anti-money-laundering rules where local law permits. Closed account data is then securely deleted.

Breach Notification

If our systems are compromised, we notify you and relevant authorities within 72 hours. You'll receive a security advisory and guidance on password reset or account lock options.

Privacy Officer

You can contact our privacy officer at [email protected] to report concerns, request changes to your data or ask how we handle specific information categories.

Privacy Policy – Questions You're Asking

Here are the questions we hear most often from players in Bandung and across Indonesia about how we use account data, handle payments and protect personal information on tati99.

Yes. Log into your account, go to Settings → Privacy & Data and click 'Download My Information'. We'll package your profile, transaction history, chat logs and any support tickets into a file and email it to you within 10 business days. You can also request this via [email protected].

Your payment tokens are anonymised immediately after account closure and separated from your profile. We retain hashed transaction records for seven years to meet financial reporting rules where local law permits, then securely delete all personal identifiers linked to those payments.

We never sell your data. We share payment information only with the payment processor (DANA, OVO, GoPay or QRIS) to execute your transaction. We may disclose data to law enforcement if required by a legal order or to prevent fraud — we'll notify you unless prohibited by law.

You can update your email, phone number and address directly in Account Settings → Profile. To delete information, contact [email protected]. Deletion of active-account data is limited to comply with financial regulations, but we can anonymise your data after closure where local law permits.

Every login uses SSL encryption and triggers a device-recognition check. Two-factor authentication is available in Settings. Your DANA, OVO, GoPay and QRIS details are tokenised (never stored in plain text) on a separate encrypted server. We also run real-time fraud detection on all transactions.

Active account data is retained for the duration of your membership plus seven years post-closure for tax and compliance rules where local law permits. After that, all records except anonymised transaction summaries are securely deleted. You can request early deletion by emailing [email protected].

We notify all affected account holders and relevant authorities within 72 hours. You'll receive a security advisory via email with steps to reset your password, enable two-factor authentication and monitor your account. We also provide details of the incident and any exposed data categories.

Related Pages

tati99 Indonesia About Us Register tati99 Login FAQ